Privacy Policy

FRANETIC is the brand used on this website for property services coordinated by Tiago Jorge, with the contact details and licence shown below. For privacy questions or rights requests, email info@franetic.com.

We use your name, email, phone if supplied, subject and message to answer the enquiry and arrange the requested support. Property enquiries include its reference, URL and language; search requests may include your chosen criteria. Marked fields are needed to handle the enquiry; we cannot respond without sufficient information and a contact.

Steps taken at your request before a contract and performance of a contract are the relevant grounds when you request a service. Other correspondence and abuse prevention rely on our legitimate interests in managing communications and protecting the service, subject to your rights. Acknowledging this policy does not authorise marketing.

Partnership requests collect agency and AMI licence holder details, business contact, area and property reference or URL to assess the proposed collaboration. Do not send unnecessary identity documents, bank details, health information or third-party data at this stage.

Applications emailed to us are used to assess your proposed collaboration and contact you as part of the pre-contractual steps you request. An application does not imply a vacancy or automatic inclusion in a pool for other purposes. If a process progresses, we explain any additional data needed.

Actual agency services may require identification, representation and transaction records for contractual and legal duties, including anti-money-laundering obligations where applicable. These should be requested through the appropriate channel and stage, with specific information.

Forms pass through the website infrastructure and are forwarded through Formspree for processing and email delivery. Formspree and hosting and email providers support reception, security and transmission. We reply using the details supplied.

Starting a WhatsApp conversation uses an external Meta/WhatsApp service; email involves the relevant mail providers. The embedded Google map loads only after you choose to activate it on a property page; you can remove the embed or open the external link. This choice is separate from analytics. Google Maps, WhatsApp and email may receive technical data such as your IP address when used. Removing the map does not erase data already processed by its provider. You may contact us by email or phone without accepting analytics.

Google Analytics 4 is activated after analytics acceptance to measure pages and website actions. You can refuse or withdraw through “Cookie preferences” in the footer. Sending an enquiry does not subscribe you to marketing. Any marketing consent must be separate and optional.

Local storage records your consent preference. Service operation and security may require technical data before this choice: for example, an IP address is used to limit repeated form submissions. This necessary processing is distinct from analytics. The form is not used for automated credit or contract decisions.

Data needed for a transaction may be shared with the property owner or responsible partner and relevant professionals or bodies, such as a lawyer, legal agent, notary, bank or authority, according to the purpose, request and applicable duty. We do not automatically send every message to all those parties.

Technology providers may process data outside the European Economic Area; Formspree states that it uses infrastructure in the United States. You can request details of recipients, countries and safeguards applicable to your data. Using a form is not consent to any international transfer. We do not sell personal data.

Enquiries and applications are retained while needed to assess, answer and follow the process you requested; once no longer needed for that purpose, they are deleted unless documented retention is needed for a legal duty or legal claims. You can ask which criterion applies to your case.

Contractual, tax and compliance records follow the period for that category and duty. Contract retention periods are not applied indiscriminately to messages, contacts or CVs. Provider retention also depends on the service configuration and terms; you can request information about it.

You may request access, rectification, erasure, restriction, portability and objection within their legal conditions and limits. You may withdraw consent without affecting earlier lawful processing. You may object to direct marketing at any time.

Email info@franetic.com and identify the relevant relationship or communication. We only request proportionate identity checks. The normal response period is one month; any legally permitted extension will be explained within that period. You may complain to the Portuguese data protection authority, CNPD, through its complaints channel.

This editorial review describes the existing channels and processing criteria. It does not replace specific information required for a contract or new collection. Contact us below for details about the controller, providers, retention or transfer safeguards.

Quick consultation works without creating a case. Saving and resuming cases uses Sign in with ChatGPT. The website receives an account identifier and display information from the authentication service; cases are linked to that identifier. The email received during authentication is not stored in case records.

We store your references, answers, status, event history, tasks and follow-up dates on the server to provide the requested tool and continuity. Use anonymous references: do not enter client names, contacts, identity documents, banking details or transaction documentation. This tool has no attachments. Records are not published or automatically sent to clients or partners.

You can export and delete individual cases in your personal area. Closing or pausing retains a record; deleting removes its data from the operational database. Signing out does not delete cases. We retain saved records while you keep them for this purpose, reviewing retention on request or when the need ends; contact info@franetic.com for assistance. The guide provides general support and does not make contract or credit decisions for you.